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Who, what, where?
Could you explain your shipping costs?
How are my products shipped and where do they come from?
Do you offer combined shipping?
Do you sell used items?
Do you offer discounts on multiple items?
When can I expect to receive my order?
What forms of payment do you accept?
Do you charge sales tax?
Do you ship internationally?
Do you ship to PO Boxes?
Why does my total amount due at checkout show individual shipping on each item?


Who, what, where?
Bella Luna is an internet ecommerce business located in Seattle, WA. We have our business license in the state of Washington (our parent name is Moondance Metaphysical). We sell a wide variety of New Age and Metaphysical products, and products for meditation, and self-exploration.

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Could you explain your shipping costs?
We are pleased to offer you flat rate discounted shipping of $9.00. Some items will ship for less than $9.00. Shipping will never be more than $9.00 ($10.00 Alaska and Hawaii) for a single item purchase. Please check the individual item. Shipping amounts are listed on the right side of each item page. On some lower priced items we sell them in multiples only, and pass the savings on to you. As an added bonus, you will receive a free candle (of our choosing) with any order of at least $50 (before shipping charges). While we do not have a minimum purchase requirement, as some companies do, we encourage you to order at least $9.00 worth of merchandise to offset shipping charges. This makes economic sense for you and us!

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How are my products shipped and where do they come from?
All products are shipped via UPS. Products may ship from our home location in Seattle, or one of several warehouses across the country where we purchase products. If you have more than one product shipping from diferent locations, this will not affect your shipping charge of $9.00. Sorry we do not ship to PO Boxes, or internationally at this time.

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Do you offer combined shipping?
Yes, if you order more than one item we will combine shipping, and you will be charged the flat rate of $9.00, plus $1.00 for each additional item. However, all items MUST be purchased on the same day. If you order something after your original purchase is processed, we cannot combine shipping.

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Do you sell used items?
No, all of are products are new.

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Do you offer discounts on multiple items?
Yes, some lower priced items are only offered in pairs to add additional savings. On all other products, if you order more than one of the SAME item, you will receive a $1.00 discount upon checkout. If you pay with Paypal, this will be in the form of a refund. If you pay with Google checkout, we will adjust your total before your credit card is charged.

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When can I expect to receive my order?
Orders are usually shipped within 48 hours of payment. We will notify you if there will be a delay. Please allow 6-10 days from shipment date for your order to arrive. If you are paying by money order, we will wait to ship the order until we receive your payment.

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What forms of payment do you accept?
We accept Paypal, Google checkout, and money orders. No personal checks please. Please do not send cash through the mail! If you pay by money order, we will notify you of the address to mail your payment to, upon receiving your order. Please note: Our Paypal payment address will appear as sekmet72@aol.com on your invoice.

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Do you charge sales tax?
You will only be charged sales tax if you live in the state of Washington.

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Do you ship internationally?
No, at this time we only ship within the United States, Alaska, and Hawaii.

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Do you ship to PO Boxes?
No, we cannot ship to PO Boxes.

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Why does my total amount due at checkout show individual shipping on each item?
When we are notified of your order we will fix the shipping charges in Google Checkout, or refund your Paypal order, and send you an invoice with the correct shipping charge for multiple items.

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Last Updated: 17 Dec 2011 10:23:02 PST home  |  about  |  terms  |  contact
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